Help centre
How can we help?
RechargeHow do I recharge my line?
Use the Recharge box on our homepage, the ATOMA app, ATOMA Pay, or any authorised retailer.
RechargeCan I recharge someone else's number?
Yes — enter their ATOMA number at checkout and the credit is applied instantly.
BillingWhen is my postpaid bill due?
Bills are issued on your cycle date and are due 15 days later.
RoamingHow do I activate roaming?
Roaming is active on postpaid by default. Prepaid users can enable it from the app or by dialling *123#.
SIMI lost my SIM. What should I do?
Block it immediately via support, then visit any store with ID for a free replacement.
NetworkWhy is my data slow?
Check coverage for your area, restart your device, and confirm your bundle is active.
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